PartnerHub for Public Health

The Challenge: Doing More with Less

Increasingly, emergency management and public health agencies are being asked to do more with less. Many organizations struggle with fragmented systems, inefficient workflows, and the burden of technical debt from multiple incident management tools. For NYC Public Health, these challenges were all too familiar. Before implementing PartnerHub, their incident response process was unstructured and time-consuming, relying on ad-hoc communication and manual coordination. Key pain points included:

• Lack of real-time situational awareness: Critical updates were scattered across emails, spreadsheets, and meetings.
• Inefficient collaboration: Teams struggled to coordinate across different platforms, leading to delays and confusion.
• Redundant systems: Multiple tools created complexity without improving outcomes.

NYC Public Health needed a solution that maximized their existing technology investments while streamlining incident management without introducing more complexity.

The Solution: A Unified Hub for Incident Response

PartnerHub provided the answer: a centralized, integrated platform that enhanced NYC Public Health’s existing tools rather than replacing them. Built to work seamlessly with Microsoft Teams, ArcGIS, Salesforce, and ServiceNow, PartnerHub transformed their incident management approach by:

• Automating Team Coordination: Instantly creating incident-specific Microsoft Teams workspaces with structured channels for response groups.
• Structured Reporting & Workflows: Standardizing how objectives were set, updates were collected, and decisions were made.
• Real-Time Situational Awareness: Consolidating data into a single, unified dashboard for faster, more informed decision-making.

Key Capabilities That Made the Difference

• Seamless Integration: Leveraged NYC Public Health’s existing Microsoft Teams and ArcGIS deployments.
• Centralized Collaboration: Eliminated silos by bringing all stakeholders into one virtual command center.
• Adaptability: Customizable workflows ensured the system fit their unique processes, not the other way around.

The Results: Faster, Smarter, More Efficient Incident Response

Before NY Health implemented PartnerHub, obtaining situational awareness was unstructured and time consuming. Ad-hoc approaches created inefficiencies, delays, and confusion when understanding was needed most.

PartnerHub unified these fragmented processes through:

• Structured Reporting: Streamlined tools for establishing and assigning incident objectives, gathering and consolidating updates, ensuring consistency and clarity throughout the incident lifecycle.
• Integrated Data Sharing: A unified view of all relevant data sources, reducing the time spent navigating between systems.
• Enhancing Collaboration: Incident teams brought together in a centralized workspace to enhance communication and coordination.

Why This Matters

Efficient incident management is critical to saving lives and minimizing the impact of emergencies. By implementing PartnerHub, NYC Public Health now has a tailored, scalable solution that:

• Facilitates real-time decision-making with a common operating picture that can be accessed by authorized users, wherever they are.
• Reduces administrative burden by automating team creation and reporting processes.
• Strengthens collaboration across emergency response groups with shared tools and workflows.

PartnerHub is transforming how NYC Public Health manages incidents, offering a system that prioritizes their needs while delivering efficiency and results.